Monday, May 16, 2011

US Airways: NOT Winning

More to come later on our fun weekend in Lexington, VA.  But, I thought I'd share our interesting travel adventures from yesterday...

We flew into Charlottesville, VA for the weekend (it's about an hour drive to Lex).  Our original flight out of Charlottesville (to Charlotte) was scheduled for 5:45 last night.  When we got to the airport, we realized the flight to Charlotte before ours, the 2:30, had been really delayed and was still there.  So we switched onto that one (assuming that getting to the connection city earlier is always better than sitting around the first airport for a few hours).

We arrived in Charlotte around 6:15 and had a lovely voicemail from US Airways saying: "your flight to Memphis has been cancelled, please call this 1-800 number to speak with a representative."  No problem, they said, they had taken care of it and re-booked us on another flight to Memphis...that leaves Charlotte at 6pm on MONDAY.

No dice.

So after exploring all options (we were willing to fly anywhere first so we could get home to Memphis), we decided the best option was to fly to Little Rock.  The flight was supposed to leave at 7.  It left at 8.  We got to Little Rock around 10 and Jonathan's bag didn't show up.  So we had to talk with the late-night counter agent at US Air to try to locate the bag (to no avail).  And then had a lovely 2 hour drive in our $150 rental car that, apparently, US Airway won't reimburse us for.

We're both so, so tired; we both have colds; Jonathan has no bag; we're out $150; and we're desperately trying not to think about how much money we would've saved on the plane tickets to begin with had we just booked on Southwest from Little Rock and parked our car.

Not winning.  And I won't really get into anymore - but as I've said time and again, flying is no longer a reliable way to travel and that sucks.  The end.

2 comments:

LB said...

Oh man, sorry to hear about that! That really sucks. I think Southwest is the only airline that ever does anything right anymore (remember when B and I got $200 each to spend in Memphis when they misplaced our bags?). This Fri actually, our flight was delayed and so the rental car place was closed by the time we got in, so SW paid for our cab and gave us a $200 voucher to cover the cost of the car. What?! Anyway, can't wait to hear about the rest of the trip!

Sarah said...

That is a bummer. I completely agree that air travel is just not reliable anymore.